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EPAFOS has an autonomous department that provides specialised services either on demand or by contract.

Initial equipment installation/configuration/connections/networks/communications

We provide comprehensive initial installation services, including transfer, connection, configuration, and installation and configuration of active intranet/internet network equipment, to ensure that newly acquired computer equipment is up and running quickly and efficiently. Our services are available regardless of where the equipment was purchased.

On Call Technical Support by contract or pre-purchase hours

Support services of all forms, including the utilization of ICT equipment, are provided in response to customer inquiries. EPAFOS engineers are always available to resolve issues within the agreed-upon timeframe. This category can also include equipment replacement services, which can be acquired either through the pre-purchase of technical support hours or through the conclusion of an annual contract.

On-site presence of engineering personnel by permanent arrangement

This service pertains to services provided under contract on an ongoing basis, such as the regular presence of technical support personnel on specific days or full-time on the customer's premises, or the complete outsourcing of a company's computer systems. This service is an invaluable offering from EPAFOS, allowing organizations and enterprises to make use of EPAFOS engineers on a regular, fixed basis. In this way, responsibility for the proper functioning of computerized equipment is transferred to EPAFOS, allowing the company to continue operating smoothly and cost-effectively.

Support and maintenance services

With the ever-increasing complexity of applications and IT systems, their full utilisation requires ongoing training for users and administrators. EPAFOS provides these services, either ad-hoc or with fixed time periods by prior agreement. 

Special contracts on demand

EPAFOS is equipped to handle any project that requires special organizational arrangements on an individual basis. Examples of such projects include staging and equipment setup, transportation and delivery of equipment to multiple locations, project management services, data center relocation services, and many other specialized types of projects. Our team of experienced professionals is dedicated to providing the highest quality of service to ensure that your project is completed to your exact specifications.


Contact us

For any information, update or clarification, do not hesitate to contact us.