No computerized system, no matter how comprehensive and fully integrated it may be, can continue to operate effectively without high-quality and ongoing support services. All of our staff at EPAFOS are well aware of the importance of providing support, which is our primary focus not only in the integrated software solutions we offer, but also in all our activities: software development, integration, technical services, and internet services.
EPAFOS guarantees the proper functioning of its software systems and applications over time with new updates as well as the provision of support services, which include the following:
Maintaining the information and telecommunications infrastructure of an organization or company in an optimal operating condition is a complex and laborious task. EPAFOS offers professional support services for all kinds of equipment and our fault reporting center accepts calls and initiates the series of steps necessary to resolve it.
Our user support department is available on all business days from 8:00 am to 8:00 pm. Our call centre (210-6990401) is open during these hours to log the details of your call.
We understand that it may not always be possible to service your needs at the time of your call due to periods of high demand. However, we are committed to providing a response within 8 business hours. This means that one of our expert technicians will contact you within the next few hours to discuss the details of the problem you are facing and attempt to provide you with an appropriate solution. For operational questions or routine issues, answers will be given during this call and the support ticket will be closed if the issue is resolved.
For urgent problems (i.e. when something is not working properly and this is preventing you from working as usual), we are committed to providing a solution within the next 24 hours, provided it is a business day. In most cases, customer service will resolve the problem much sooner, especially if the customer is facing an issue requiring a specific course of action.
Different response and resolution times may apply to customers who have signed specific support contracts.
In addition to calling us, support requests can also be submitted electronically via our fault reporting platforms or by