Legal

Terms of use

The website www.epafos.gr (hereafter referred to as the "Website") has been created by the company EPAFOS Information Systems Limited Liability Company (hereafter referred to as "EPAFOS") for the purpose of providing information, services, and products to visitors / users (hereafter referred to as "Users") of the Website.

Users of the Website are obliged to carefully read these terms of use before using the Website and, in the event of disagreement, must refrain from using the Website. Otherwise, it is presumed that they accept these terms and conditions unconditionally and consent to comply with them. Users are prohibited from modifying or falsifying these terms of use or any specific terms of use. In the event that the use of any service of the Website is governed by more specific terms of use, the specific ones will apply jointly with the present. In the event of a conflict, the specific terms of use of each service shall prevail.

EPAFOS reserves the right, at any time, to temporarily interrupt the operation of the Website as well as modify the terms of use and conditions. Therefore, Users must check for possible changes each time they use the Website, as it is presumed that they accept the modified terms and conditions if they continue to use it. Otherwise, they must refrain from using the Website.

INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

The entire content of the website, including but not limited to texts, graphics, information, data, blueprints, illustrations, trademarks, distinctive features, names, logos, product and service names, and company names, is the subject of intellectual and industrial property belonging to EPAFOS or its suppliers and partners. This content is governed by the applicable national, Community, and international provisions on Intellectual and Industrial Property, and is available to its users strictly for personal, non-commercial, or non-profit use.

Any unauthorized copying, reproduction, transfer, storage, processing, republication, transmission, distribution, sale, publication, execution, downloading, translation, modification, announcement, dissemination, or other use of the website content for commercial or other purposes, in whole or in part, is strictly prohibited without the express prior written consent of EPAFOS.

EPAFOS reserves all of its legal and / or contractual rights beyond those expressly mentioned in this paragraph. All other trademarks, insignia, product names, company names, graphics, and logos that are registered trademarks and intellectual property products of third parties and appear on the website pages belong to their rightful owners, fall under their own sphere of responsibility, and their appearance on the website does not constitute and should not be construed as a transfer or assignment of a license or right to use them.

HYPERLINKS TO OTHER WEBSITES

The EPAFOS website is not responsible for the content or services of any other websites whose hyperlinks or advertisements are posted on the website. We do not guarantee their availability and cannot be held liable for any damages that may arise from their use. Users access these websites at their own risk and must address any issues that arise with the respective websites.

OBLIGATIONS / LIABILITY OF THE USER OF THE WEBSITE

If the users wish to subscribe to the website's services, they agree to:

provide accurate, valid, and complete information in the relevant applications for creating an account to access the website's contents and services,
maintain and regularly update their registration data to ensure it remains accurate, valid, up-to-date, and complete.

The user of the website is responsible for selecting and keeping confidential their personal codes, username, and password used on individual pages of the website. In the event of theft, loss, or unauthorized disclosure of the username and password used to access their account, the user is solely responsible. Furthermore, the user is responsible for the use of their account and must ensure they log out of their account at the end of each session, if and where this is applicable.

EPAFOS makes every effort to ensure the website operates properly, however, they cannot guarantee uninterrupted and/or orderly operation. Therefore, EPAFOS is not liable for any damage caused to the visitors/users of the website related to the operation of the website. The visitor/user acknowledges that EPAFOS reserves the right to modify and/or discontinue, temporarily or permanently, all or part of the website due to communication networks, a large number of visitors/users trying to use the website simultaneously, or other random events or circumstances of force majeure. Consequently, EPAFOS is not liable for any kind of damage (positive, consequential, negligent, contractual or other) resulting from the inability to use the website in general.

The user is obliged to refrain from any illegal, unethical, unfair, and abusive use of the content and services of the website and must not take any action or omission that may cause damage or malfunction to it or to third parties, or affect or endanger the provision of EPAFOS services.

Indicatively and not restrictively, users agree that they will not use the website to:

cause any harm to any third party, adult or minor,
transmit or access content that violates any third party's rights or is illegal and unethical,
access, distribute, process, modify, or otherwise interfere with the personal data of other users or third parties, or
compromise the security of the website.

The users are solely responsible for their use of the website, as well as any potential damage caused to themselves or any third parties as a result. They are also obligated to fully compensate EPAFOS against any claims made by any third party due to the use of the website. In the event of any illegal or prohibited use of the website, the user is liable to compensate EPAFOS for any direct and/or indirect damages incurred. Furthermore, the user is solely responsible for any communication with third party service providers advertised on the website, as well as any commercial transactions that may arise from the relationship between them.

APPLICABLE LAW - JURISDICTION - FINAL PROVISIONS

These terms and conditions are governed by the provisions of Greek Law, as applicable from time to time and interpreted in accordance with the principles of good faith, business ethics, and the economic and social purpose of the law. The invalidity of any single term shall not affect the validity of the other terms, but shall automatically become void.

Any failure to exercise a specific right or term by EPAFOS arising from these terms of use shall not be construed as a waiver of such right or term.

In the event of any dispute arising from these terms, the competent courts shall be the Courts of Athens.

Privacy Policy

Notification of Personal Data Processing in Accordance with Article 13 of Regulation (EU) 2016/679 (GDPR)

Dear valued user,

At EPAFOS we are pleased to welcome you to our website and would like to draw your attention to the following notice, which is issued in accordance with Article 13 of the Regulation (EU) 2016/679 on the protection of natural persons with regard to the processing of personal data, as well as the free circulation of such data (GDPR).

Our Privacy Policy is founded on the relevant provisions of both National and Community Law. Specifically, we adhere to the National Law on the Protection of Personal Data and the Confidentiality of Communications, including N. 4624/2019 on the protection of personal data, L. 3471/2006 on the protection of privacy in the field of electronic communications, and the Regulations for Ensuring the Confidentiality of Communications of the A.D.A.E. as published in Official Gazettes 87 & 88/26-1-2005 and applicable P.D. 47/2005. Additionally, we comply with the European General Data Protection Regulation/GDPR – 2016/679.

As a visitor or registered member of our services on https://www.epafos.gr, you are subject to the provisions of Greek law (Law 4624/2019 on personal data protection as applicable, 3471/2006 on personal data protection in the telecommunications sector) and European law: Directives 2001/29/EC, 2000/31/EC and 910/2014/EC. By using our website, you agree and accept the processing of personal data in accordance with what is described in this statement.

This document outlines the processing of personal data carried out by the Data Processor through our website. Please note that the information provided only pertains to our specific website and excludes any website to which you may be redirected from it.

1. Data Processor

As a responsible data processor, EPAFOS IT SYSTEMS SINGLE MEMBER S.A. takes pride in managing the website and ensuring that your personal data is processed in accordance with the Regulation and other applicable legislation. Our one-person anonymous company, with VAT No: EL095345731 of the Tax Office: Commercial Companies’ Piraeus Office is headquartered at Eleftheriou Venizelou Avenue, No. 46-48, Kallithea Attica – P.O. 17676. You can reach us via email at www.epafos.gr or by phone at +30 210 69 90 401.

We understand the importance of protecting your personal data, which is why we have designated a representative for matters of personal data protection. You can contact our representative at [email protected].

2. Sources of Personal Data Collection

At our Company, we take the collection and processing of personal data seriously. First and foremost, we collect personal data directly from you. We do not obtain any information from third-party sources. Your personal data is provided to us when you visit our Website and engage in various activities such as searching for contact with our Company, submitting a CV, completing an offer form, placing an online order, providing feedback on our services, and subscribing to our newsletter.

We understand that your personal data is sensitive and private, which is why we only collect the information that is necessary to fulfill the service you have requested. Without this information, we would be unable to provide you with the level of service you deserve.

3. What are the purposes for which we process your personal data, and what is the legal basis for such processing?

To ensure transparency and clarity, we would like to outline the purposes for which we process your personal data and the legal basis for such processing. The table below provides a comprehensive overview of the processing purposes, the categories of personal data involved, and the legal basis for their processing by our Company. We believe that this information will help you understand how we handle your personal data and provide you with the necessary assurance that we are committed to protecting your privacy.

Processing Purposes	Categories of Personal Data	Processing Legal Basis
User Communication with the Company	Personal identifiers, contact information and data that the user communicates to us for this purpose	article 6, par. 1, sub. f - the processing is necessary for the purposes of the legal interests pursued by the Company and specifically the service of the user's request.
CV submission	Personal identifiers, contact information, resume content	Article 6, par. 1, sub. f - the processing is necessary for the purposes of the legal interests pursued by the Company and specifically the evaluation of any future cooperation with the user.
Offer form supplementation	Personal identifiers, contact information	Article 6, par. 1, sub. f - the processing is necessary for the purposes of the legal interests pursued by the Company and specifically to serve the user's request by formulating a financial offer for the service requested.
Service Evaluation- customer feedback submission	Personal identifiers, contact information	Article 6, par. 1, sub. f - the processing is necessary for the purposes of the legal interests pursued by the Company, specifically the improvement of its services.
Newsletter subscription	Contact details (email)	Article 6, par. 1, sub. f - the processing is necessary for the purposes of the legal interests pursued by the Company, specifically corporate promotion and communication.

4. Cookies

The www.epafos.gr website may use cookies to identify visitors / users of certain services and pages of the site, such as newsletters. Cookies are small text files that are stored on the hard drive of each visitor / user, without containing any information from documents or files on their computer. They are used to facilitate visitor / user access to specific services of the site, for statistical purposes to determine which areas of the network are useful or popular, or for marketing-related activities. Visitors / users of www.epafos.gr can configure their server to either warn them about the use of cookies in specific services of the site, or to not allow the acceptance of the use of cookies in any case. If a visitor / user of the specific services and pages of the site does not wish to use cookies for their identification, they will not be able to access these services.

5. IP Addresses

EPAFOS website may collect the IP address through which the computer has access to the Internet and subsequently to the Network, exclusively for the purpose of gathering statistical information and for system security reasons.

6. Online conversations / Message boards

EPAFOS website may record the content of messages sent by visitors / users of the relevant services exclusively for the purpose of determining violations of the terms of use and for no other purpose. The site cannot disclose the content of such messages to third parties unless the author of the messages agrees.

7. Security

EPAFOS processes your personal data in a manner that ensures their protection by implementing all necessary organizational and technical measures for data security, protecting them from accidental or unlawful destruction, accidental loss, alteration, unauthorized dissemination or access, and any other form of unlawful processing.

8. Disclosure to third parties and categories of recipients

To achieve the purposes described in the above paragraph 3, it is possible that your personal data may be disclosed to external service providers who have entered into agreements with the Company for this purpose, or, as the case may be, to other public authorities to satisfy your requests.

The Company does not transfer your personal data to a third country or international organization.

9. Subject's Rights

In this section, your rights regarding your personal data are presented. These rights are subject to certain exceptions, reservations, or limitations. Please submit your requests responsibly. The Company will respond to you as soon as possible and in any case within one (1) month from the receipt of your request. If the examination of your request requires more time, you will be notified accordingly. To exercise your rights, you can contact us at the email: [email protected].

The Company ensures the unhindered exercise of the following rights:

9.1. The right to information/ notification

You have the right to request and receive clear, transparent, and easily understandable information regarding how we process your personal data, in accordance with the Company's policies and procedures at any given time.

9.2. The right of access

You have the right to access your personal data free of charge, in accordance with the Company's policies and procedures, except in the following cases where reasonable administrative fees may be charged by the Company:

Manifestly unfounded or excessive/repeated requests, or
Additional copies of the same information.

9.3. The right of rectification

You have the right to request the correction of your personal data if it is inaccurate or incomplete, in accordance with the Company's policies and procedures.

9.4. The right of erasure

You have the right to request the deletion or removal of your personal data when it is no longer necessary for the purposes for which it was collected, or there is no lawful basis for its continued processing, in accordance with the Company's policies and procedures. The right of erasure is not absolute to the extent that there is a specific legal obligation or other legitimate reason for the Company to retain your personal data.

9.5. The right to restriction of processing

In certain cases, you have the right, in accordance with the Company's policies and procedures, to restrict or cease further processing of your personal data. In cases where processing has been restricted, your personal data remains stored without undergoing further processing.

9.6. The right to data portability

You have the right to request the personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and to transmit this data to another data controller, in accordance with the Company's policies and procedures.

9.7. The right to object

You have the right to object, at any time and for reasons related to your particular situation, to the processing of your personal data based on Article 6(1)(f) of the Regulation (processing for the legitimate interests pursued by the Company), according to the aforementioned provision. In such cases, the Company, as the data controller, shall no longer process the personal data unless it demonstrates compelling legitimate grounds for the processing which override the interests, rights, and freedoms of the data subject or for the establishment, exercise, or defense of legal claims.

9.8. Rights related to automated individual decision-making and profiling

The Company does not engage in automated individual decision-making, including profiling.

9.9 Method of exercising your rights

The exercise of your aforementioned rights requires the submission of a written request to the Company, in accordance with its respective policies and procedures. The Company reserves the right to respond no later than one month from the receipt of the request, in accordance with the terms of the Regulation and its policies and procedures.

Retention period of personal data
For each category of personal data, the Company determines the retention period of personal data in accordance with the provisions of the law for each category of personal data and its internal policies and procedures.

Protection of minors
Visitors / users of www.epafos.gr who are minors have access to the services of the site only with the consent of their parents or guardians and are not obligated to submit their personal information. In the event that such information is submitted by minors, the site deletes the relevant information.

Contacting the supervisory authority
For further information and advice regarding your rights or to file a complaint, you can contact the Hellenic Data Protection Authority:

Postal Address: Hellenic Data Protection Authority, Offices: Kifisias Avenue 1-3, Postal Code 115 23, Athens

Call Center: +30-210 6475600

Fax: +30-210 6475628

Email: [email protected]

Revisions of this Privacy Notice
Our aim is to regularly review and update this Privacy Notice in order to comply with personal data legislation and new developments. Any updates to this Privacy Notice will be communicated to you promptly.

Payment Methods

Payment by Credit Card

EPAFOS accepts all Visa and Mastercard credit cards, offering customers additional protection when making payments online. Verified by Visa and MasterCard SecureCode cardholder certification services are provided by the Bank in cooperation with third-party providers. To use this service, customers must have activated web payments with their issuing Bank and obtained a personal code (PIN) for exclusive use with web payments. It may be necessary to transfer card details to a third-party provider cooperating with the Bank in order to implement the cardholder certification service.

Payment by Cash on Delivery (COD)

Pay the courier partner of our company to deliver your orders to your doorstep. According to the applicable tax regulations, vouchers over €500 (VAT included) for individuals (Retail Receipt) and professionals/businesses (Sales Invoice) must be paid ONLY via the following methods:

deposit or transfer to a bank account
charge to a credit or debit card.

Payment by Bank Deposit

Prepay your order using one of the following accounts from our partner banks:

Bank	Account Number	IBAN	Swift Code
Piraeus Bank	6003-040030-485	GR7001710030006003040030485	PIRBGRAA
National Bank	151 / 47048514	GR6101101510000015147048514	ΕΤΗΝGRAA
Alpha Bank	206-00-2320000454	GR8401402060206002320000454	CRBAGRAA
Eurobank	0026-0016-10-0200596025	GR8802600160000100200596025	ERBKGRAA